Thryvoo is a software-as-a-service (SaaS) customer engagement platform operated by Thryvoo Private Limited. Everything we sell is a digital service delivered over the internet. No physical goods are sold, shipped or couriered, so no shipping charges, delivery addresses or courier timelines apply to any Thryvoo purchase.

1. What “Delivery” Means Here

For a digital subscription, delivery means activation of your account and the features included in the plan you paid for. That happens on our servers, not in transit.

• Your plan is activated immediately once the payment gateway confirms the transaction — typically within a few seconds.
• Access is granted to the account and registered e-mail address used at checkout.
• A payment confirmation and invoice are e-mailed to that address.
• You use the service by signing in at business.thryvoo.com — there is nothing to download, install or receive by post.

2. If Activation Is Delayed

In rare cases a bank or payment gateway holds a transaction for verification, which delays activation. If your plan is not active within 24 hours of a successful payment:

• Write to support@thryvoo.com with your registered e-mail and the payment reference.
• We will activate the account or, if the payment cannot be confirmed, refund it in full.
• No delivery or handling fee is charged in either case.

3. Physical Materials

Some Thryvoo features involve printed items you produce yourself — for example a QR code standee for your counter. These are generated in your dashboard for you to download and print locally. Thryvoo does not print, pack or ship them, and does not charge for them.

4. Service Area

Thryvoo is available wherever there is an internet connection. Pricing is listed and charged in Indian Rupees (INR). Because nothing is physically shipped, there are no serviceable-area, pin-code or international-delivery restrictions.

5. Exchanges and Plan Changes

Because Thryvoo is a digital subscription, there are no physical items to return or exchange. If the plan you bought does not suit your business, you can change it instead:

• Upgrade: move to a higher plan at any time from Billing in your dashboard. The new plan starts immediately and the unused value of your current plan is adjusted against its price.
• Downgrade or change of billing cycle: cancel the current plan and pick the new plan or cycle when the current cycle ends.
• Wrong plan bought by mistake: write to support@thryvoo.com within 7 days of payment and we will switch the plan or refund it under our refund policy.

6. Cancellations and Refunds

Cancellation, AutoPay and refund terms are covered separately in our Cancellation & Refund Policy.

7. Contact Information

For any question about service activation or access, please contact:

8. Policy Updates

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting to our website.