This policy explains how subscriptions to Thryvoo, a service of Thryvoo Private Limited ("Thryvoo", "we", "us"), can be cancelled and when payments are refunded. It applies to every purchase made on thryvoo.com, business.thryvoo.com and the Thryvoo Business app.

1. Plans and Billing Cycles

• Thryvoo Business plans are sold for a quarterly (3 months), half-yearly (6 months) or yearly (12 months) billing cycle, charged in advance in Indian Rupees (INR). The plan price is exclusive of taxes; any applicable taxes are shown separately at checkout.
• A free trial, where offered, does not require payment and ends automatically. You are charged only when you choose a paid plan.
• Enterprise plans follow the cancellation and refund terms in their signed service agreement.

2. Automatic Renewal (AutoPay)

• Thryvoo Business plans are sold as auto-renewing subscriptions. When you buy a plan you set up a payment mandate (UPI AutoPay, card or bank e-mandate) through our payment partner Razorpay, and the plan renews automatically at the end of each billing cycle for the same cycle length, at the plan price shown in your dashboard.
• The maximum amount and the frequency of the mandate are shown to you, and must be approved by you, when you set it up. We can never debit more than that amount.
• You receive a pre-debit notification at least 24 hours before each renewal is charged, as required by the Reserve Bank of India, plus our own reminder by e-mail and/or WhatsApp.
• Where a renewal amount is above the limit set by the Reserve Bank of India for automatic debits, your bank or UPI app will ask you to approve that particular renewal yourself.
• You can stop future renewals at any time by cancelling your subscription from Billing in your Thryvoo Business dashboard, or by cancelling the mandate in your UPI app or with your bank. Your current cycle stays active until its end date.

3. Cancellation

• You may cancel your subscription at any time from Billing in your dashboard, or by writing to support@thryvoo.com from your registered e-mail address.
• Cancellation takes effect at the end of the current billing cycle. You keep full access until then, and no further amount is charged.
• Cancelling after the refund window in section 4 does not make the current cycle refundable.
• To move to a lower plan, cancel the current plan and choose the new plan when the cycle ends. Upgrades take effect immediately, and the unused value of your current plan is adjusted against the price of the new plan.

4. Refunds

• 14-day refund window: you may request a refund within 14 days of the start of a new paid subscription. On approval the subscription is cancelled and the amount paid is refunded.
• Renewals: automatic or manual renewal payments are not refundable once the new cycle has started, except in the cases below.
• Always refunded in full: duplicate charges, amounts debited after you had cancelled the subscription or AutoPay, and payments for which the plan could not be activated.
• Refunds are not given for the part of a cycle already used after the refund window, or for promotions that have already gone live.

5. How Refunds Are Processed

• Request a refund from Billing in your dashboard, or e-mail support@thryvoo.com with your registered e-mail address, business name and payment reference.
• We review each request within 2 business days and confirm the outcome by e-mail.
• Approved refunds are sent to the original payment method (UPI, card, net banking or bank account) within 5-7 business days. Your bank may take a few additional days to show the credit.

6. Contact Information

For cancellation or refund requests, please contact:

7. Policy Updates

We may update this policy from time to time. The version in force on the date of your payment applies to that payment. Changes are posted on this page with a new "Last Updated" date.