At Thryvoo, we strive to ensure complete satisfaction with our customer engagement platform. This Refund Policy outlines the terms and conditions for refund requests related to our services.

1. Subscription Refunds

• Monthly Subscriptions: Refund requests must be made within 7 days of initial purchase. Prorated refunds will be issued for unused portions of the subscription period.
• Annual Subscriptions: Refund requests must be made within 14 days of initial purchase. Prorated refunds will be issued based on unused months.
• Enterprise Plans: Custom refund terms apply as specified in your service agreement.

2. Non-Refundable Items

• Custom development services already rendered
• Set-up fees for onboarding services
• Third-party integration costs
• Services where substantial value has already been delivered

3. Refund Processing

• Refund requests must be submitted in writing to support@thryvoo.in
• Include your account details and reason for refund request
• Processing time: 7-10 business days after approval
• Refunds will be issued to the original payment method

4. Special Circumstances

We may consider exceptions to our standard policy in cases of:

• Service outages exceeding 48 hours
• Material breach of service level agreements
• Duplicate or erroneous charges

5. Cancellation Policy

You may cancel your subscription at any time:

• Monthly subscriptions: Cancellation takes effect at the end of current billing cycle
• Annual subscriptions: Cancellation takes effect at the end of current contract term
• No partial refunds for mid-cycle cancellations unless covered under our refund policy

6. Contact Information

For refund requests or inquiries, please contact:

7. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the revised policy.